Frequently Asked Questions About

How do I confirm that what I want is in stock and will ship immediately?

It is very easy. Just look at the "Ready to Ship" quantities displayed on our site under each product. These numbers reflect the exact amount of inventory in our warehouse that is available for immediate shipment. If we run out of a given product, our system no longer displays the product. We do this to make your shopping experience fast, easy, and efficient.

How do I contact

We are very easy to reach. Just call 800-581-0293 or send an e-mail to We look forward to serving you.

Does only sell product in case quantities?

We decided to offer our product in case quantities and box quantities because we realized that our customers sometimes like to test small amounts of a given product before buying a lot of it.

How do I determine shipping costs to my address?

  • Step 1 - Create a cart by clicking on the "Add to Cart" button under the products you want to purchase
  • Step 2 - Beneath the items in your cart you will see "Estimate Shipping and Tax" in the middle of the page
  • Step 3 - Enter the state and zip code where your order will be shipped
  • Step 4 - Click "Get a Quote"

When will my order ship?

Orders ship fast from Unfortunately, we are unable to ship on weekends and on holidays. All orders placed after 3PM EST or on a weekend or holiday will usually be shipped the following business day. The exception to these general rules are when order volume is very high. In this case, we still have your order and will ship it out to you as quickly as possible.

When will I receive my order confirmation number and tracking number?

You will receive two order related e-mails from our office. The first e-mail will be sent to you immediately after you place your order and will contain your order confirmation number. You will then receive a second e-mail once your order has been shipped which will contain your shipment's tracking number. If you have not received either of the two e-mails mentioned above, please check your spam folder. If you find nothing in your spam folder, please contact our office by calling 800-581-0293 or by sending an e-mail to

I have received my tracking number from, but where do I go to use it?

If you registered on our website, you can login here and view up to the minute information about your order to include its location enroute to your doorstep. Alternatively, if you did not register on our site, just navigate to your carrier's website (i.e., FedEx or UPS) and enter your tracking number.

Can ship signature required?

Yes, we can. Once you place your order, you will receive an order confirmation e-mail. Just forward this e-mail and your request to There will be an additional charge of $5.00 per package for signature required servicing.

Can ship to me?

We do not ship to any jurisdictions where doing so is prohibited by local, state, or federal law. Before placing your order, please confirm that shipping your order does not violate any laws. does not ship to Alaska, Hawaii, Massachusetts, California, New York City, Chicago, and a few other municipalities. If your shipping address is in Illinois, Rhode Island, Connecticut, New York State, or New Jersey, our office will require some documentation before shipping your order. If you need to send our office such documentation, please fax it to 804-597-6399 or e-mail it to

Can I pick up my order at your warehouse?

Sorry, but our warehouse is not set up to process walk-in orders or pickups.

What is the's return policy? wants to make sure our customers are satisfied with their shopping experience and their product. We know that some things are out of our control and that at times, product arrives damaged or is defective. When these scenarios occur, we are here for our customers. If you receive damaged or defective product, please contact our office immediately within 30 days from the day you placed your order. You can email our customer support staff at In your reason for return is in line with our return policy, our staff will provide options and instructions for processing your return. Once your return product arrives back at our warehouse and is inspected by our product experts, our team will, at our sole discretion, offer you the option of a refund, a store credit, or free replacement of the defective or damaged product returned.

How can I pay for my order?

You can pay by Visa, Mastercard, Discover, and American Express.

How will information I provide be used?

We use the information you provide to ensure that you receive the best possible service. For example, we will oftentimes contact customers a few days after their order is scheduled to be delivered just to make sure that everything showed up correctly and in good condition. You can read more about our Privacy and Security policies by clicking here.

What makes a secure website? is fully PCI compliant. The checkout system is SSL encryption secured and feeds your information directly into the secure payment gateway. This means that nobody in our company is able to even access your credit card information.

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